Legal — Dealoptionhub
This Legal page describes the terms, consumer rights under Australian Consumer Law (ACL), delivery and refund policies, and our business details for customers across Australia.
- Business: Dealoptionhub
- ABN: 57 892 640 221
- Address: 8B Collins Street, Melbourne VIC 3000
- Phone: + (61) 47 325-18-69
- Email: Dealoptionhub@gmail.com
Terms & Conditions
By placing an order through dealoptionhub.space you agree to our Terms. Orders are subject to availability. Prices, product images and descriptions are indicative; we reserve the right to substitute flowers with similar quality and value when necessary.
All payments are processed securely. We accept major cards and payment providers indicated at checkout.
Delivery, Same‑Day & Cancellations
We provide same-day delivery in eligible metropolitan areas when orders are placed before cutoff times. Delivery timeframes vary by location. Delivery fees and available delivery windows are shown at checkout.
Cancellations requested before the order is dispatched may be eligible for a full refund. Once dispatched, orders cannot be cancelled; please refer to our refund policy below.
Delivery locations
We deliver across major Australian cities and many regional areas. If your postcode is not available at checkout, contact our support via Contacts.
Refunds, Returns & Remedies (AUS)
Under the Australian Consumer Law (ACL), consumers have guarantees that cannot be excluded, including that products are of acceptable quality and match descriptions. If your bouquet is significantly different from its description or of unacceptable quality, you are entitled to a remedy, including repair, replacement or refund.
To request a remedy, contact us with order details and photos. We assess each claim in line with ACL.
- Late delivery that causes loss (verified) — may be eligible for refund.
- Damaged or wilted on arrival — provide photos for assessment.
- Change of mind — refunds are discretionary and may incur fees unless required by law.
We aim to respond to refund requests within 5 business days. Refunds are issued using the original payment method where possible.
Consumer Guarantees & ACL (AUS)
Consumers in Australia are protected by the ACL. These guarantees include that goods are of acceptable quality, fit for purpose and match descriptions. These rights are in addition to any other rights you may have at law.
Our terms do not exclude, restrict or modify these statutory rights. If you believe your ACL rights have been breached, contact us and we will work to resolve the issue. You may also seek advice from the Australian Competition and Consumer Commission (ACCC) or your local state consumer protection agency.
Privacy, Data & Cookies
We collect personal information necessary to process orders and provide services. Our full Privacy Policy explains what we collect, how we use it, retention periods and your rights. See Privacy Policy.
Cookies are used to improve site performance and personalize content. You can manage cookie preferences via the banner.
Data controller
Dealoptionhub
8B Collins Street, Melbourne VIC 3000
ABN: 57 892 640 221
Intellectual Property & Liability
All content on this site, including images, text and trade dress, is owned by Dealoptionhub or used under licence. You may not reproduce or use our content without written permission.
To the extent permitted by law, Dealoptionhub's liability for any loss or damage arising from use of the site or delivery of products is limited. Nothing in these terms affects your statutory rights under ACL.
Records & Contact for legal notices
Legal notices and requests should be directed to:
Dealoptionhub8B Collins Street, Melbourne VIC 3000
Email: Dealoptionhub@gmail.com
Complaints & Dispute Resolution
If you have a complaint, please contact our support via Contacts. We aim to resolve complaints promptly. If unresolved, you may escalate to external dispute resolution bodies or state consumer protection agencies. For ACL matters, visit the ACCC website.
